Privacy Policy

In order to give you a good web and customer experience, we need to collect certain types of personal information from you. Below we have broken down the key information you need to know as well as what rights you have over the information we collect.

This policy gets updated frequently, so it is your responsibility to check back regularly to monitor changes.

Policy last updated: June 2020 

Who are we 

We are Digger & Forklift Parts UK is a trading name of UK Construction Parts Ltd a leading supplier of plant and machinery spares. We’re based in the UK, with a registered address of Middleborough House, Middleborough Colchester CO1 1QT

When you share your information with us, we become a ‘data controller’, as defined in the GDPR. If you have any questions or requests relating to this privacy policy please email info@diggerspares.co.uk  or phone 01206 484011

What information do we collect?

If you are signing up for an account at diggerspares.co.uk we will ask for an email and password. You’re responsible for keeping this password secure.

You can edit the personal information associated with your user account, including your password, at any time by logging in to the My Account section of our website.

If you go on to order something off the site (or our eBay and other stores) you will also need to provide your current billing and shipping address, credit card number, and expiration date so we can process and fulfill your order. We do not store your credit card details.

We may also keep a record of any communications you make with our Customer Support team. Your support issues are archived, in order to better serve you, in the event, you should need further technical support from us in the future.

When you use our website we may also collect additional information such as IP addresses and other general information about what pages you have visited and when. This is achieved by using third party analytic platforms such as Google Analytics in conjunction with cookies (see additional information on Cookies policy)

How do we use your information?

The information we collect about you can be used in many different ways, including:

• Processing orders that you have made and delivering effectively 
• Carrying out contractual obligations we share
• Dealing with entries in competitions or promotions
• Displaying content on our website that we think is relevant to you
• Notifying you of changes to our service
• Sending communications which you have requested and that we feel are useful for you. This can include promotional messages about our services.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

How we protect your information

Digger and Forklift Parts UK use SSL (Secure Socket Layers) encryption, to protect pages with sensitive information, such as your account password and credit card number, whenever this information is transmitted between your computer and our servers.

Digger and Forklift Parts UK stores the personal information you provide on servers that are located in a physically secure facility. These machines are protected against unauthorised access by firewalls, intrusion detection systems, and other additional security procedures intended to ensure that your information is not compromised.

Only authorised Digger and Forklift Parts UK representatives are given access to your personal information on a strictly need-to-know basis.

How we keep you informed

As a Digger and Forklift Parts UK member, we will notify you through the email address you have provided to us, about new features, products and promotions. You may choose to discontinue your subscription to these promotional messages by visiting the Account section of the Digger and Forklift Parts UK website 

We occasionally contact subscribers to notify them of important service announcements that may affect their account. Since these announcements may contain vital information affecting your subscription, users are not able to unsubscribe.